Privacy policy
Last updated: November 11, 2026
Who we are
This website is operated by Guelph Voice & Speech Therapy Corp. (“Voice & Speech Therapy”), a speech-language pathology practice at 854 Gordon St., Suite 201, Guelph, Ontario. The practice is a health information custodian under Ontario’s Personal Health Information Protection Act, 2004 (PHIPA). This page is the practice’s public statement of its information practices.
Personal health information we collect
When you become a client, we collect the personal health information needed to provide your care. This may include your name, date of birth and contact details, your health and voice history, assessment findings, treatment notes, reports from other health-care providers, and insurance information if you ask us to bill your plan.
Why we collect, use and disclose it
To provide speech-language pathology services to you
To obtain payment for services, including billing your insurer when you ask us to
To meet our obligations to the College of Audiologists and Speech-Language Pathologists of Ontario (CASLPO)
For quality improvement and risk management within the practice
For other purposes permitted or required by law
We collect, use and disclose only as much personal health information as is needed for these purposes. We do not use personal health information for marketing.
Consent
Information is shared with other health-care providers, insurers or anyone else only with your consent, or where the law permits or requires it. You can withhold or withdraw your consent at any time by contacting us. We will explain how that may affect your care or billing.
How records are kept
Appointments are booked and clinical records are kept in Jane, a practice-management system used by many Canadian health clinics. Access to records is limited to those who need it to provide your care or administer the practice.
Information collected through this website
If you send a message through the contact form, we receive the name, email address, phone number and message you provide. Please do not include detailed health information in website forms; that can be discussed by phone or at your appointment.
This website uses Google Analytics to count visits and understand which pages are used. Analytics data is not used to identify you.
Access and correction
You have the right to see your health record and to ask for a correction if you believe it is inaccurate or incomplete. To make a request, contact us using the details below.
Questions and complaints
The privacy contact for the practice is Chris Dunphy, who can be reached at 519-266-4479 or admin@voiceandspeech.ca. Please contact him with any question or complaint about how your information has been handled.
You also have the right to complain to the Information and Privacy Commissioner of Ontario: 2 Bloor Street East, Suite 1400, Toronto, ON M4W 1A8. Telephone 416-326-3333 or toll-free 1-800-387-0073.
Changes to this policy
This policy may be updated from time to time. The date at the top of this page shows when it was last revised.
